Frequently Asked Questions
Everything you need to know about your Motif experience, from sizing to shipping.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' and specific garment measurements. We recommend comparing these measurements against a similar item you already own for the most accurate fit.
What is Motif's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery in real-time.
Are your materials sustainably sourced?
At Motif, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our partner factories annually for fair labor practices.
Do you offer international shipping?
Yes, Motif ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.